Refund policy
Published November 6, 2026
The general rule
OrderGate products are digital products — after download and licence delivery, purchases are generally not refunded.
Defective products
If a product is defective — it does not work as described and our support team cannot fix the problem — a refund will be reviewed within 7 days of purchase.
How to tell us
Open a support ticket from your dashboard with your order number and a description of the problem. We will first try to fix the issue; if it cannot be fixed, the refund review follows.
Still need help?
If you could not find your answer, open a support ticket and our team will help.
Contact support